Choose the purpose
Materiality
Test impacts, risks, opportunities and topic priority.
Strategy
Understand expectations, trade-offs and market signals.
Operations
Identify service, workforce, supplier or community issues.
Disclosure
Test whether information is understandable and decision-useful.
Design the engagement
- Map stakeholder groups and affected people.
- Select methods proportionate to the question and accessibility needs.
- Use neutral questions and explain how input will be used.
- Separate broad sentiment from evidence of significant impact.
- Document participation, limitations, analysis and management response.
- Close the loop with participants where appropriate.
Official sources used for this guide
Source position reviewed 2 August 2026. Always confirm the latest rule, standard and implementation guidance for your organisation.